Privacy Policy

Please read this policy carefully

Your privacy is of paramount importance to us. We are committed to safeguarding your privacy and protecting your Personal Data that is with us. This Privacy Policy outlines the details of the Personal Data we collect and process, how we handle it and the purposes for which we use it. Please read the following carefully to understand our practices regarding your Personal Data.

Throughout this document, the terms "we", "us", "our" & "ours" refer to TVS Motors. And the terms "you", "your" & "yours" refer to YOU (the individual whose Personal Data we are referring to).

What Personal Data do we collect, store and process?

Categories of Personal Data that we collect, store and process are as follows:

• Demographic, Identity & Contact Data (for e.g., name, last name, date of birth, gender, email address, address proof, contact number, language, occupation, physical address with pin code, preferences and interests.)

• Personal Identification Number (for e.g., PAN Card No, Voter ID, GST no, Passport and Aadhaar Number)

• Financial Account Details (for e.g., Bank account details)

• Educational & Professional Data

• Online Identifiers and other Technical Data (for e.g., IP address, browser type, device identifiers)

• Personal Data collected via permissions on our mobile applications (for e.g., camera contacts, location data, storage, photos, fingerprint/biometric and SMS; Location data is collected in the background and is used to provide seamless turn by turn navigation feature via the Bluetooth connected speedometer on the bike in instances where the phone is locked and out of sight.)

• Vehicle Data (for e.g., registration number, registration type, registration data, and model type)

• Ride Data (for e.g., mileage, travel location, travel date, time, top speed, average speed, driver behaviour data such as speed and braking habits.)

• Telematics Data (for e.g., data about speed, bike fall and crash)

• Communications details (for e.g., communication done through emails)

• Generated Data (for e.g., logs, transaction records)

• Information relevant to surveys that we undertake.

• Testimonials that may contain some Personal Data.

Where do we collect your Personal Data from?

We collect your Personal Data in the following ways:

• When you visit our website or social media pages and fill in the registration form and use the Contact Us facility.

• When you use our mobile applications.

• When you interact with us via our websites or use services on our websites including customer support.

• When you interact with our dealers.

How do we use your Personal Data?

We use your Personal Data for the following purposes:

• If you express an interest in our services, we collect and share your Personal Data with our dealer, who in turn would contact you to schedule a store visit.

• If you are an existing customer, we collect your Personal Data for the following purposes:

• to authenticate your account or information on our applications that you use.

• to provide you with our products and services

• to cross sell vehicles on our app/website

• to communicate with you regarding existing products and services availed by you, including notifications of any alerts or updates.

• to evaluate, develop and improve our services.

• for market and product analysis and market research.

• to send you information about our other products or services which may be of interest to you.

• to obtain feedback and handle enquiries and complaints.

• to comply with legal or regulatory requirements.

• to reach out to you for service reminders.

• If you are a dealer, we collect your Personal Data for onboarding and invoicing purposes.

• If you are a website visitor, we process your Personal Data to optimize your website experience and customize content.

Who do we share your Personal Data with?

We may disclose your Personal Data to:

• Our Parent Company for business and operational purposes

• Our affiliates or group companies

• Our Dealer and/or

• Third Party Service Providers who work for us or provide services or products to us.

We may also share your Personal Data under the following circumstances:

• To respond to court orders, or legal process, or to establish our legal rights or defend against legal claims.

• if we are acquired by or merged with another company.

International data transfer

The data collected from you is stored in India We may transfer your Personal Data to other countries outside your country of residence for any of the purposes defined in this Privacy Policy to the entities mentioned above. Any Personal Data that we transfer will be protected in accordance with this Privacy Policy.

How do we secure your Personal Data?

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure that appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We train our employees about the importance of maintaining the privacy and security of your Personal Data. We ensure that the third parties with whom we share your Personal Data under appropriate contracts; take appropriate security measures to protect your Personal Data in line with our policies.

How long do we keep your Personal Data?

We retain your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy Policy and for legal or regulatory reasons.

How do we use cookies and other tracking mechanisms?

We use cookies and other tracking mechanisms on our website to collect data about you. We use the data collected from cookies and trackers to analyze trends and statistics. This will help us optimize and customize your website experience and to provide better website functionalities.

We collect Personal Data about you via Mobile Applications using permissions such as camera contacts/telephone, location, photo, SMS, etc. Your iOS and Android devices will notify you of the permissions that our app seeks and will provide you an option to consent to or refuse the permission. We use the data obtained through permissions to provide the functionalities through the Mobile Applications.

Links to other websites

Our website may contain links to websites of other organisations. This Privacy Policy does not cover how that organisation processes Personal Data. We encourage you to read the Privacy policies of the other websites you visit.

How do we keep this Policy up to date?

We regularly review and update our Privacy Policy to ensure it is up-to-date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. When we post changes to this Privacy Policy, we will revise the “last updated” date.

Limitation of liability

To the extent permissible under the law, we shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy.

Governing law, jurisdiction and dispute resolution

This Privacy Policy shall be construed and governed by the laws of India without regard to principles of conflict of laws. All disputes, differences, claims, controversies and the like, which may arise between the parties to this Privacy Policy, including construction, meaning or operation or effect of the same shall be referred to sole arbitration of an arbitrator to be nominated by the MCCI Arbitration, Mediation and Conciliation Centre (MAMC), The Madras Chamber of Commerce and Industry, ‘Karumuttu Centre’, First Floor, No. 634, Anna Salai, Nandanam, Chennai – 600 035, at the request of the authorised signatory of either TVS Motor or yourself, as the case may be, and such arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation (Amendment) Act, 2021, or its statutory amendments, and in accordance with the MAMC’s Rules of Arbitration and Conciliation or its amendments, in English language, and the seat of arbitration shall be at Chennai; the venue of arbitration shall be as per the choice of the MAMC-appointed arbitrator. The Award passed by the Arbitrator shall be final and binding on both the Parties.

How do you contact us?

For any further queries and complaints related to privacy you could reach our Data Protection Officer, Mr. P Nagarajkanna at the following address
Email: dpo@tvsmotor.com
Business Address: Post Box No 4, Harita, Hosur, Tamil Nadu 635109
Phone: 04344-276780

Last updated on 23 September 2022